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Privacy Policy

How we collect, use, and protect your information

1. Who We Are

This privacy policy applies to Neu Software LLC, a Delaware limited liability company, trading as neu Intelligence (neu.ie) ("we", "us", "our"). We provide AI software solutions and services to businesses in Ireland and internationally.

Contact:
Email: tash@neu.ie

2. Information We Collect

We collect information that you voluntarily provide to us when you express interest in our services, book a consultation, or contact us.

Personal Information

The personal information we collect may include:

  • Name
  • Email address
  • Phone number
  • Company name
  • Job title

Automatically Collected Information

When you visit our website, we automatically collect certain information about your visit, including your IP address, browser type, operating system, and the pages you view. We use it to understand how the site is used and, as described in section 5, to recognise which organisations visit us. We do not use it to identify you as an individual.

3. How We Use Your Information

We use the information we collect to:

  • Respond to your inquiries and provide customer support
  • Schedule and manage consultations
  • Send you information about our services (with your consent)
  • Improve our website and services
  • Comply with legal obligations

4. Legal Basis for Processing (GDPR)

If you are in the European Economic Area (EEA) or United Kingdom, we process your personal data based on the following legal grounds:

  • Consent: You have given us permission to process your data for specific purposes
  • Legitimate interests: Processing is necessary for our legitimate business interests, such as responding to inquiries, measuring how our website is used, and understanding which organisations are interested in our services
  • Contract: Processing is necessary to fulfill our contractual obligations to you
  • Legal obligation: Processing is necessary to comply with applicable laws

5. Third-Party Services

We use the following third-party services that may process your data:

  • Cal.com: For scheduling consultations and appointments. When you book a call, your name and email are processed by Cal.com. See their privacy policy.
  • Formspree: For our enquiry and review forms. When you submit a form, your name, email address, website (if provided) and message are processed by Formspree, a US-based provider. See their privacy policy.
  • Website analytics: A privacy-focused, cookie-free analytics service that counts page views and the actions taken on our site (for example, starting a booking) in aggregate. It does not set cookies or build a profile of you.
  • Business visitor insights: A visitor-insight service that uses the IP address of your visit, together with the pages you view, to work out which company or organisation the visit comes from (for example, from the organisation that owns the network you are on). We use this to understand which businesses are interested in our services and to follow up with relevant organisations. It is not used to identify you as an individual, and it does not set cookies. Our legal basis is our legitimate interest in understanding and developing business interest in our services. You can object at any time: choose “Opt out” in the notice shown on our website, or email us at tash@neu.ie.
  • Hosting and security: Our website is hosted on a content delivery network that processes your IP address and request details to deliver the site and protect it from abuse. Our AI visibility check uses a bot-protection check that processes similar technical information.

We do not sell, trade, or otherwise transfer your personal information to third parties for marketing purposes.

6. Cookies and Tracking Technologies

Our website does not set cookies. Cookies are small text files stored on your device; we do not use them for analytics, advertising or tracking.

What we store on your device

  • Notice and opt-out choice: Whether you have dismissed our privacy notice, and whether you have opted out of analytics and visitor insights, kept in your browser’s local storage so we can respect your choice.
  • Interface state: Whether the introduction animation has already played during your visit, kept in session storage and cleared when you close the tab.

The analytics and visitor-insight services described in section 5 work without cookies. If you opt out, they are not loaded on later page views. Third-party services you choose to use, such as the booking calendar, may set their own cookies under their own policies. You can clear stored data through your browser settings at any time.

7. Do Not Track Signals

Some browsers include a "Do Not Track" (DNT) feature that signals to websites that you do not want your online activity tracked. There is currently no uniform standard for how companies should respond to DNT signals. At this time, we do not respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online.

8. Information Sharing and Business Transfers

We may share or transfer your information in the following circumstances:

  • Business transfers: If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change and any choices you may have regarding your information.
  • Service providers: We may share information with third-party vendors who perform services on our behalf, subject to confidentiality agreements.
  • Legal requirements: We may disclose information if required by law or in response to valid legal requests.

9. Marketing Communications

If you have opted in to receive marketing communications from us, you can opt out at any time by:

  • Clicking the "unsubscribe" link in any marketing email
  • Contacting us at tash@neu.ie

Please note that even if you opt out of marketing communications, we may still send you transactional messages related to our services.

10. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Typically, we retain contact information for up to 24 months after our last interaction. When your data is no longer needed, we will securely delete or anonymize it.

11. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

12. Your Rights (GDPR)

If you are in the European Economic Area (EEA) or United Kingdom, you have the following rights regarding your personal data:

  • Access: Request a copy of the personal data we hold about you
  • Rectification: Request correction of inaccurate data
  • Erasure: Request deletion of your personal data
  • Restriction: Request that we limit how we use your data
  • Portability: Request a copy of your data in a portable format
  • Objection: Object to our processing of your data
  • Withdraw consent: Withdraw any consent you previously gave

To exercise any of these rights, please contact us at tash@neu.ie. We will respond to your request within 30 days.

13. California Residents (CCPA)

If you are a California resident, the California Consumer Privacy Act (CCPA) provides you with specific rights regarding your personal information:

  • Right to know: You can request information about the categories and specific pieces of personal information we have collected about you
  • Right to delete: You can request that we delete your personal information, subject to certain exceptions
  • Right to opt-out: You can opt out of the sale of your personal information. Note: We do not sell personal information
  • Right to non-discrimination: We will not discriminate against you for exercising your CCPA rights

To submit a request, please contact us at tash@neu.ie. We will verify your identity before processing your request and respond within 45 days.

14. International Data Transfers

As a US-based company serving clients in Ireland and the EU, your information may be transferred to and processed in the United States. We ensure appropriate safeguards are in place for such transfers in compliance with GDPR requirements.

15. Children’s Privacy

Our services are directed to businesses and are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately and we will take steps to delete such information.

16. Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. For significant changes, we may also notify you by email. We encourage you to review this policy periodically.

17. Contact Us

If you have questions about this privacy policy or wish to exercise your data rights, please contact us:

Neu Software LLC
trading as neu Intelligence (neu.ie)
Email: tash@neu.ie

If you are in the EU and believe we have not adequately addressed your concerns, you have the right to lodge a complaint with your local data protection authority. For Ireland, this is the Data Protection Commission (www.dataprotection.ie).