Enquiry to follow-up
Capture an enquiry, create or update the customer record, notify the right person and schedule the next step. Keep the handoff visible to your team.
Less chasing. Work that moves.
Business workflow automation in Ireland. Connect enquiries, bookings, payments and reports across your existing tools.
From enquiry to follow-upExample workflow
The details arrive once.
Alex asks about a booking. Their name, contact details and request enter the workflow together.
Your workflow. Your existing tools.
Connect the apps your team uses, with AI where it helps.
// Workflow automation
Workflow automation, built around your work.
neu Intelligence designs and builds workflow automation for businesses in Ireland and internationally. We connect the steps between your existing tools so your team spends less time copying data, chasing updates and preparing the same reports.
Bring a process with a clear trigger, a repeatable set of steps and a useful outcome. It might begin with a customer enquiry, an approved invoice or a completed session. We map the exceptions as carefully as the happy path.
Scheduling and communication
Connect bookings, attendance and reminders so people have the right information without someone maintaining several separate lists.
Payments and reporting
Reconcile operational records, prepare payment summaries and send scheduled reports. Build in review points for changes that need a person’s approval.
Your tools. Working together.
Explore the connections we can build between your business tools.
Example workflow
Meta
- 01Lead form submitted
- 02Enquiry added to the platform
- 03Team follows up
Example integrations for a custom build. Connections and account access are agreed with you.
// Case study
Connected academy operations
For Smurfs FC, we built a platform connecting enrolment, attendance, fees, approvals and parent portals across more than 100 centres. The case study shows how connected records support the day-to-day operation.
Read the case study
A useful first release. Then build from there.
// Delivery- 01Define the work
Walk through the current process with your team. Identify repeated work, exceptions, data ownership and a baseline to compare against.
- 02Build and test
Connect the agreed systems using their supported interfaces. Add validation, duplicate handling, failure notifications and human review where required.
- 03Launch and support
Test the complete workflow before rollout. Document how to monitor it, recover from a failed step and update it when the business changes.
Before you start
No. Predictable steps often work best with ordinary rules and integrations. AI can help when a step involves interpreting free-text messages or documents. We choose the approach around the task and keep important decisions reviewable.
Often, yes. We first check the interfaces and access your tools provide. A focused integration may be enough; if the process needs a shared operational system, we can scope a custom platform instead.
Agree a baseline before the pilot: time spent per task, manual corrections, missed follow-ups or processing delay. Compare the same measures after rollout, alongside hosting, usage and support costs.
Separate the build from recurring service and support costs. The build depends on steps, integrations, existing data and exception handling. Usage charges depend on the connected tools and any AI work. We agree a first release and its price before building, then identify the costs of running and changing it.
Start with frequent, repeatable work whose outcome your team can check: enquiry intake, booking reminders, record updates or scheduled reports. Measure the time and corrections it takes today, then choose a first workflow that connects the necessary tools and has a clear route for exceptions.
We can scope enquiry capture, customer records, follow-ups and booking steps as one connected workflow. The exact actions depend on your CRM, calendar and communication tools. We define duplicate handling, approval points and a human handoff so an incomplete request does not silently disappear.
Bring us the work you want to improve.
Start with a free 30-minute conversation. We’ll look at the task, the tools you use and a practical first step.